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Home >> Data Protection

Data Protection

KQF abides by the requirements of current data protection legislation. For details of how we use and protect your data, please see the sections below.

Trade clients:

When you place an order or register on our website, certain information is required, including your name, company name, e-mail address, telephone number, billing address, delivery address, and payment details. KQF works in partnership with Sage Pay to provide high levels of security to ensure that confidential and sensitive information is not compromised. KQF may use the information that you provide for trader, market and product assessment and analysis, and for the prevention and detection of fraud.

KQF may disclose certain information to third parties such as couriers, HMRC and others involved in the delivery or legal oversight of the company's services. KQF will do so only where it is essential to complete your order or to comply with legal duties. In such cases, KQF will disclose only the information that is absolutely required (e.g. name and delivery address to couriers). KQF will not otherwise pass on your details to any third parties without your express consent.

Private customers:

If you place an order or register on our website, certain information is required to process any transactions, including your name, e-mail address, telephone number, billing address, delivery address, and credit/debit card details. KQF works in partnership with Sage Pay to provide high levels of security to ensure that confidential and sensitive information is not compromised. KQF may use the information you provide to keep track of any bonus points you may earn, for market analysis work (e.g. measuring sales of different products), and for the prevention and detection of fraud.

KQF may disclose certain information to third parties such as couriers, HMRC and others involved in the delivery or legal oversight of the company's services. KQF will do so only where it is essential to complete your order or to comply with legal duties. In such cases, KQF will disclose only the information that is absolutely required (e.g. giving your name and delivery address to couriers). KQF will not otherwise pass on your details to any third parties without your express consent.

We will only contact you by your chosen channel(s) of communication, such as telephone, post or email, and we will only contact you about the topics on which you wish to receive information. You can change your preferences at any time by contacting us by email or phone, or by logging in and change your preferences.

Receiving special offers:

If you sign up to receive special offers (such as special seasonal offers, discount voucher and occasional free product giveaways) we will retain your contact details on a secure system and send you details via the channel(s) you choose. If we do not have your clear consent, we cannot send  you special offers. You can sign up to receive special offers by logging in and change your preferences. If you change your mind at a later date, you can use the same form to opt out of receiving further offers.

Opting to receive special offers will not automatically mean that you also receive other forms of communication such as newsletters or event invitations. If you also wish to receive information on these topics, please use our Contact Preferences page and tick all the relevant options.

Event invitations:

KQF sometimes invites customers to take part in special events such as community barbecues, store openings, or free taster sessions when we are planning the launch of a new product. If you would like to receive such invitations, please  log in and change your preferences and tick the appropriate box. If we do not have your clear consent, we cannot invite you to future events. Conversely, if you have previously agreed to receive such invitations but you no longer wish to receive them, the same Contact Preferences form can be used to opt out of future invitations.

Opting to receive event invitations will not automatically mean that you also receive other forms of communication such as special offers. Please use the Contact Preferences form to tell us what information and invitations you do / don't want to receive.

Customer competitions:

KQF occasionally runs customer competitions with prizes that include cash, in-store vouchers, KQF products and other items. If you would like to receive occasional invitations to take part, please tick the appropriate box by logging in and change your preferences. If you have previously opted in but now wish to opt out, please change your preferences by logging on the website.

 

Opting to take part in competitions will not automatically mean that you also receive other forms of communication such as special offers. Please use the Contact Preferences form to tell us what information and invitations you do / don't want to receive.

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