Privacy Policy

Data Protection and Privacy

KQF abides by the current requirements of the Data Protection Act. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2019.

We are committed to ensuring that your privacy is protected. If you submit your contact details via email or the website reply form, then we will only use that date for the purposes for which you sent it, and we will store it for no longer than is necessary to provide the information or service you required.

What we collect

We will collect and use your personal data only with your consent - typically when you have requested further information or when you respond to communications with us.

We may collect the following information:

  • Name and title
  • Contact information including postal address, postcode, email address and telephone number
  • The details of your enquiry
  • Cookies and other non-personally identifiable information about your browsing activity

How we use the information

We collect the above data in order to understand you exact and provide you with the appropriate response, including handling any queries, requests and deliveries. Subject to your consent, we may also request information from you for the following reasons:

  • Internal record keeping
  • To improve our products and services
  • To send you information that we think you may find interesting or useful (using the email address you provide)
  • We may use the information to customise our website according to your interests
  • To request customer satisfaction feedback

How long we keep it

To ensure we meet our legal data protection and privacy obligations, we only keep your information for as long as we need it for the purposes you initially stated. We may retain data longer if our working relationship continues and retaining your data is necessary for maintaining communications.

In cases where no further follow up is required, we will delete your data, except where we may be obliged to keep certain data for audit or legal reasons.

You can also choose to withdraw your consent to communications at any time.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and administrative procedures to safeguard any data we collect.

Controlling your personal information

We will not sell or otherwise pass on your personal information to any third party unless we are specifically required by law to do so.

You can write us at any time to obtain details of the personal data we hold about you. You can also contact us if you believe that any of the information we hold is incorrect or incomplete.

You can contact us at the address below. 

Pasture House
George St West
Blackburn BB2 1PQ, UK
Email: sales@kqf-foods.com

We will correct any information found to be incorrect. We will take all reasonable steps to ensure we confirm your identity before providing you with any details of personal data we may hold about you.

You also have the right to lodge a complaint with our Supervisory Authority (the Information Commissioner’s Office), which is based in the UK and with which we are registered. Further information, including contact details can be found here: https://ico.org.uk.